FAQs

Here you’ll find answers to some frequently asked questions about Cancer Council's Daffodil Day and how you can get involved. If your questions are unanswered here, or you would like further information, please contact 1300 65 65 85 or use our online enquiry form.

Text to Donate

  • There is no official closing date for Cancer Council’s text to donate. Therefore, if you text at any time after Daffodil Day (Friday 26th August), you may still be charged $5 by your carrier but don’t worry, your donation will still go towards Cancer Council’s causes. 

  • After making a donation, you have the opportunity to write a digital personalised message for someone you know that has been affected by cancer. Your message will appear on top of a daffodil – the daffodil is the international symbol of hope for everyone affected by cancer.

    You can download your dedication and share it on your social networks for friends and family to see. #daffodilday

  • Donations are made via text (PSMS) and are not available from all services. 

    Please check that you have texted the correct phone number and used one of our active keywords (see question x for more details about key words). If the phone number is correct, below are a few more reasons why your donation may not have been processed:

    • Your service has PSMS barring.
    • You have a prepaid service with insufficient credit, or without an applicable prepaid charity top up.
    • Your service is billed through a mobile reseller, rather than direct through Telstra, Optus or Vodafone.
    • Text giving is currently not available on Optus pre-paid services. Customers on these services will not currently receive a ‘fail’ message and will not be charged.

    If you are still having trouble donating via text don’t worry - you can donate online at daffodilday.com.au/donate. After you have made your donation you can write your dedication and will have the opportunity to share it on social media. #daffodilday 

  • Cancer Council will have access to your information in order to keep track of donations and for follow-up marketing activity.

    Your privacy is important to us. Cancer Council will abide by standard legislation regarding marketing to mobile via calls or SMS, (e.g. MPS Code, Spam Act, Telemarketing Industry Standard) and also the PSMS Donations Pilot Program Code of Conduct. The Code of Conduct provides additional guidance on how your information can be used by Cancer Council. You can read the code of conduct here.

  • Please contact your service provider (i.e. Telstra, Optus or Vodafone) directly for information about refund of your donation.

  • If you have a question that we haven’t answered here, please call Cancer Council directly on 1300 65 65 85.

    For questions relating to Premium SMS activation or phone billing, please contact your mobile service provider.